Refund & Cancellation Policy

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a plan has a major failure, for example it does not remove ads or does not work as described, you are entitled to a refund. Nothing in this policy limits those rights.

• Monthly and Yearly plans renew automatically until you cancel. You can cancel at any time.
• After cancelling, you stay ad-free until the end of the period you have paid for. No further charges are made.
• To cancel, open the Ad-Free Active menu at the top of any page and choose Manage subscription, or email [email protected] from the address you paid with.

Beyond what the law requires, we offer these refunds once per customer:

• Yearly and Lifetime Pass: within 7 days of your first purchase.
• Yearly renewal: within 7 days of the renewal charge, if you meant to cancel.
• Monthly: no change-of-mind refunds. Cancel at any time and you will not be charged again.

We do not refund part-used subscription periods, except where the Australian Consumer Law requires it.

A refunded purchase’s ad-free key is deactivated straight away, and ads return on your next visit. Keys tied to a payment dispute or chargeback are also deactivated. If you think a dispute was raised in error, contact us first: we can usually sort it out faster than your bank.

Email [email protected] from the address on your receipt, with the purchase date and the reason. We reply within 2 business days. Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days.

Prices are in US dollars. Any tax that applies in your country is calculated and shown at checkout. Your bank may charge a currency conversion fee. See also our Terms of Service.